Traveller support
When plans change mid-trip, your people reach someone who can fix it.
Your travellers have a named team who knows their profiles and preferences, and round-the-clock cover outside office hours through our contracted 24/7 support partner.
Book a travel programme reviewTravelling with us now?
Evenings, weekends and holidays
Call the 24/7 support number in your travel documents. Our partner can rebook and rearrange within the authority your company has agreed with us.
Before they go
- Confirmed itinerary and documents in one place
- Visa and entry reminders where they apply
- Profiles kept up to date: seat, meal and loyalty preferences
- Clear instructions on who to contact, and when
During office hours
Your named account manager and the team behind them handle changes, extensions and disruption — Monday to Friday, 9.00am to 7.30pm UAE time — with the full history of the trip in front of them.
Outside office hours
Evenings, weekends and public holidays are covered by our contracted 24/7 support partner, who can rebook and rearrange within the authority you have agreed with us. Your account team picks up the detail the next working day.
When something goes wrong
We keep the existing arrangements in place while we work on the alternatives, so a traveller is never left without a booking. Any extra cost is handled within the emergency authority you have set, and recorded for finance.
More from Premium Choice Corporate
Start with a review
Find out where your travel programme is costing you time and money.
We look at how travel is requested, approved, booked and paid for today, and show you what we would change. The review is free, and you commit to nothing.